The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we learn what the Customer Maturity Index is, planning for CS team growth, customer experience, and what customers love and hate about live chat.

In Other News:  It seems like only a few years ago that the idea of controlling machines with your mind was science fiction.  Not anymore.

This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!