As your product evolves and larger accounts come on board, how can your customer success team meet these new needs without ignoring smaller customers? Calendly brings us their, and other leaders thoughts on the topic.
Whether you run a Voice of Customer program, NPS, or any other feedback program, increasing your survey response rate is key to getting the type of customer info critical to your company. Here Dana Severson from Promoter.io reveals the 7 secret strategies to drastically improving your results.
Julian Arden of Seller Republic (via Amity) gives us some insight into Customer Success for e-commerce and how a satisfying customer experience is one of the most important ways to improve retention and profitability in any business.
As more and more Support and other CS teams go remote or offshore, having the right tools & processes that’ll help power your team’s virtual collaboration and happiness is key. Check out this extensive list from Hanno
In Other News: With all the recent devastation from Harvey and Irma, many will want to give to charities to help out how they can. Check out Charity Navigator to identify which organizations have the highest ratings to make sure your donations are having the most impact they can.
This newsletter is curated byAlex Bakula-Davisfor your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line!