The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
After a travel hiatus we are back this week with strategies for increasing Customer Success, mistakes in customer success, how to communicate effectively via email, and the guide to nurturing your customers.
Even the most well meaning Support teams get customers who write in pleasantly, then seem to suddenly blow up after the response. The culprit may be the fact that the email you write may not get read in the same tone and voice you intended. Jelte ten Hold of Kayako provides some simple email strategies to make sure your customers are getting the message you intend.