You know exactly when and how your customers interact with your brand, right? (No? You should — if it happens online, it’s all trackable). Here are 8 metrics from Nichole Elizabeth DeMeré you can track to get the 10,000 foot view of your customers experience.
Many of you may have noticed, more and more employees and applicants are focused on what their growth plan is. Having this plan in place may not be as common in the smaller CS org, but that doesn't make it any less important. First Round Capital breaks down how Google thought about employee development.
James Alexander of Alexander Consulting feels that many CS orgs are being underutilized. Like driving a high-performance powerboat at idle speed, many only creep along when it comes to piloting CS . He provides the strategic ways Customer Success can rev the engine and drive the company.
In Other News: For those of you nostalgic gamers, check out the upcoming Super Nintendo Mini (Donkey Kong anyone?), though it might be a tough thing to track down.
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!