The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we break down health scores, learn when to hire, decide on live chat, and think about outsourcing.

In Other News:  Are HelloFresh and Blue Apron due for a Groupon-like plunge?

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!