The job of a CSM is tough. It’s time consuming, requires a lot of focus (while juggling a ton of different things) and has a lot of responsibility. Todd Eby of SuccessHacker brings us a toolbox of productivity to help tackle these time challenges.
A common way to approach scaling is through process automation and technology. Here are some easy Customer Success Playbooks that you can quickly automate to make your life easier, courtesy of Irit Eizips of CSM Practice (via Amity)
Customers who don't use your product often enough are going to churn. Adding integrations can keep user engagement high--which means lower churn and more cash. Patrick Campbell of Price Intelligently helps us think through the benefit of these integrations.
In Other News: How much good has 'ol Billy Gates done since he decided to stop monopolizing businesses and help save the world? According to this, about 6 million lives.
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!