It’s critical that customer success managers understand and map the SaaS customer lifecycle because they’ll play a role in most of it. Nils Vinje of Glide Consulting takes us through the different stages your customers travel through on their journey.
Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories brought to us by Mathilde Augustin of Amity.
Building a great support or customer success team is often a complex and delicate process, full of adjustments and lessons learned. Scott Massey of Astrocolossal Consulting has learned many of those lessons and passes them on to us.
In Other News: What would you do with$93 Billion? Well Softbank just raised a huge fund to tackle AI, robotics, and more.
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!