"Be proactive", "guide them toward success". Often we can get a lot of vague advice when it comes to operating as a CSM. Nils Vinje of Glide Consulting is here with a useful and applicable playbook for having strategic conversations with your customers.
AI and machine learning might be the buzziest terms we hear these days, but that doesn't mean that they aren't without potential value. Andrew Rhodes of CSM Practice covers potential value in AI as it relates to CS.