If you’re in business today with a recurring revenue model, one of the biggest questions you must ask is “where are the gaps in my revenue engine?”. Julie Weill Persofsky shares her rules in making sure that gap isn't coming on the CS side.
Everyone loves more meetings! Ok maybe not, but are you the problem with the meetings you run? Like it or not, meeting participants are likely to blame you for wasting their time. Miron Abramson of The Customer Success Center a 2 part guide to help us out (part 2 to follow!).