The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we are back after a brief hiatus (honeymoon!) with defining proactivity, using UX to reduce churn, starting our quarters off right, and getting bad advice.

In Other News:  Want to be able to type with your brain (kinda) or hear with your skin (what?).  Well Facebook is working on that tech.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!