The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we optimize the customer journey, get advice on our CS career, learn about personas, and calculate LTV

In Other News: Ever have a terrible roommate that never cleaned up?  This guy decided to turn his experience into passive aggressive art.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!