Now that you've gone through the painful (but rewarding) process of creating a customer journey map, now what do you do to improve it? Fabiana Pereira of BrainPulse goes over 7 steps to help you optimize your customer's lifecycle stages.
Mathilde Augustin of Amity asked 10 Customer Success Leaders with proven track records of building and growing thriving Customer Success Organizations "what's one piece of advice you wish you'd been given when you started?"
Cohorting customers by date is common, but do you cohort by persona? Spenser Skates of Conversion XL teaches how to reveal the patterns that lead to a user habitually interacting with your product. Your retention rate will thank you.