The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we move over legacy customers to paid plans, handle cancel requests, make sure we aren't messing up retention, and get access to CS multimedia.

In Other News:  If you liked Serial and are looking for another podcast to binge on, check out Missing Richard Simmons, and find out what happened to America's sparkliest fitness guru.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!