The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we cover CS cheating, the flaw of proactive Success, missing out on metrics, and the essential metrics.

In Other News:  Snapchat went public, but are they ready for it?

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!