The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we think about churn vs growth, quality help content, changing the entire CS structure, and reducing churn with UX

In Other News:  In honor of the Superbowl, here is some totally authentic NFL lip-reading (ok, not really).

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!