No company can afford to be a customer service laggard. So, what can leadership do to ensure they stay up, stay competitive and stay relevant? Pay close attention to what’s trending in the world of customer service and customer experience. Shep Hyken via Forbes brings 10 trends you shouldn’t ignore.
Bob Hayes of Appuri discusses the intersection of Big Data and Customer Success and illustrate how the adoption of data science practices can improve how CS personnel can improve the health of the customer relationship.