You can have the best team there is, but if your company doesn't give CS a seat at the table, it doesn't matter. Irene Lefton comes with practical advice on how leaders can gain their spot in the executive circle.
Having Customer Success as your Operating Model means only acquiring customers with Success Potential; those that can actually achieve their Desired Outcome. Lincoln Murphy of Sixteen Ventures walks us through avoiding bad-fit customers.
Sometimes it's hard to really dig into what you can do to make a customer successful or what needs to be done to get a renewal to occur. Burke Adler of clientsuccess has 4 strategic questions that might save a renewal.
No relationship is perfect, and Sales & CS have their fair share of issues. So what are your options when implementing a CS & Sales partnership to keep things smooth? Mark Pecoraro of StrikeDeck discusses the benefits and how to implement it.
This Week's Employment Article: Amazon, the company that is slowly taking over, announced that they'll be hiring a whopping 100k more positions over the next 18 months. But many of these jobs will be around increasing their level of automation, so will it help the average worker in the long run?
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!