The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we get into some deep calculations, diagnose customer service errors, see who the top CS influencers are, and try to predict the end of the customer "movie".

This Week's Animal Intelligence Article:  You may have heard of Inky the Octopus and his famous escape, but how smart are those strange looking cephalopods?

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!