You've worked hard and gotten the buy in to invest in a CS platform to help your team. With many great options out there, how do you decide which is the best? Irit Eizips of CSM Practice gives advice on picking the right one to suit your needs.
There's only a few hundred sayings out there about first impressions, but they are there for a reason. Jarratt Isted of HelpDocs gives step by step instructions of how his team sends out personalized emails to make that strong first impression.