The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

In this week's issue, we read about the value of live chat, why customer segmentation is a pro level skill, churn tips, and delivering better support.

This Week's Shopping Statistics:  Did you snag any Black Friday deals this year?  Check out some of the initial numbers on how many people did and what was spent

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!