Zara Burke of Intercom feels that if you’re not helping to educate your customers, you’re giving your competitors a chance to fill in the gaps. She dives into the 5 lessons they've learned about creating helpful content to guide their customers. .
NIls Vinje of Glide Consulting via GrooveHQ weighs in on why it's not only ok, but can be the best choice for you and your customer to say "no" to them.
Brianne Villano of Natero recalls her accidental entrance into customer success and the things she learned along the way to help those that are just beginning their path.
Scott Massey of Pantheon talks about the struggles and rewards of running a CS Meetup and his goal of growing the community.
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!
