While not every churn strategy may work for your company, going over a variety of ideas can be a great way to generate your own solutions. Gregory Ciotti of HelpScout has a list of such ideas along with some data to back up his points.
CS teams obsess about onboarding new customers, however, onboarding new employees can often get overlooked. Kristen Hayer of The Success League goes over 3 critical areas to consider when bringing on a new CSM.
This Week's Economic Though Piece: Are robots going to take our jobs? How to do people create an income if they do? Let's take a hypothetical look at what would happen if we gave everyone a Basic Income.
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!