The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we focus on new user onboarding, get insight into CS at Moz, go over retention strategies backed by data, and learn best practices on how to bring on a new CSM.

This Week's Economic Though Piece:  Are robots going to take our jobs?  How to do people create an income if they do?  Let's take a hypothetical look at what would happen if we gave everyone a Basic Income.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!