The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

Sorry for skipping last week's issue, but I ran off to get hitched!

This week we are back on track with a practical example of proactive CS, the chronicling of two new Customer Success journeys, dealing with over-promising sales teams, and how 2016 predictions held up.

This Week's Guilty Pleasure Drama Article:  Cautionary tales are always interesting, and Rothenberg Ventures' story is no different.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!