The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we learn about low-touch CS, what to measure in onboarding, aligning Sales & CS, and the difference between customer and user journeys.

This Week's Tech Article:  Apple just removed the headphone jack for the iPhone 7 and people are freakin'.  Here's why that may not actually be that bad.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!