The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we go over how to respond to detractors, 5 principles of stellar CS, how to audit your funnels, and what you ask your unhappy customers.

This Week's Article Every Startup Employee Should Know:  What do those stock options you have mean, and how do they work?  Seriously, you should know this stuff if you have equity!  

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!