The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we touch on common customer experience mistakes, talk respect, check out automated emails, and ask what we can do better as a newsletter!

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This Week's Surprising Success:  Bing, Microsoft’s failed attempt at a Google clone, is apparently not such a fail after all. After launching in 2009, the search engine is on track to generate $5.3B in revenue this fiscal year. And despite being Microsoft’s lowest-priority business, Bing makes 2.5x more on ads than Twitter and it’s yearly revenue may even top Windows PC sales.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!