The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we find out what's a tolerable churn rate, why product usage isn't everything, how to get referrals, and how to hire your CSMs.

This Week's Fun Story: Check out Kelly, the dolphin that might be smarter than a lot of people

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!