The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we get an in depth look at Customer Success at Segment, find out what the most important CS metric may be, learn to not be a robot, and hear about some emails designed to get users to think "aha!".

This Week's Awesome Tribute: The man may be gone, but the legend of Muhammad Ali lives on.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!