The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we learn when to fire a customer, how to get more out of NPS, the customer success caveman, and signup benchmarks.
Andrew Marks of SuccessHacker understands that breakups are hard, but goes through some things to think about if you feel the time has come to sever ties with a customer
Aaron Ward of AskNicely provides an actionable checklist to help you drive up your survey and feedback response rates.
_Will Robbins of Gainsight recounts the recent discovery of a primitive subscription economy buried under Palo Alto and the story of a Customer Success caveman.**
Ellis Luk of Totango signed up for 10 popular SaaS products to create onboarding benchmarks and came away with some interesting insights on their processes.
Cool Tool of the Week: Need some inspiration for your email? See email copy from the top tech companies in different situations (cancellations, thank you, new features, etc)
This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!