The Customer Success Newsletter

The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we talk about drawing boundaries to customers regarding success vs support, the ICP framework, time analysis and churn, and what happens when customers evaluate your product on their own.

This week's video to help avoid work on Monday: Slow motion of a dog who hasn't quite gotten his catching down

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!