The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 Customer Success articles intended to help improve your CS skills and understanding.
Intellectually we know that bad fit customers are a net negative impact.  But what is the actual cost of Bad-fit Customers?  Lincoln Murphy of Sixteen Ventures takes our intuition that Bad-fit customers are bad for business and helps us prove it.

Leading SaaS companies are shifting to a new scale-up model focused on long-term relationships, efficient growth, and net dollar retention (NDR).  But what exactly is NDR?  Dani Mansfield of Paddle has everything you need to know.

On Jan 13th, Nuffsaid is hosting a live Q&A-style discussion with four top CFOs on how Customer Success leaders can better approach strategic budgeting and planning conversations. It's a free event, and the discussion will be recorded (if you can't make it, sign up anyway and they'll send you the recording afterwards). 

For a lot of businesses you can't onboard every new user / customer by hand.  If this is the case, Stephanie Knapp of Vero wants to make sure you have a rock solid onboarding email automation sequence.

In Other News:  The janitor who created flaming hot cheetos