Strategies that scale are important for small CS teams or for teams that cover a large amount of customers. Melissa Rosen of Groove shares nine strategies they have implemented to help their lean company apply a comprehensive CS strategy with less resources.
You don't just roll out of bed as a great CSM. It takes time to develop and hone your skillset. That's why Philipp Wolf of Custify has gathered advice and tips from 15 CSMs from all over the world on how to be a good Customer Success Manager.
Support is often the unsung hero of Customer Success, and Courtney Chuang of Intercom has gathered proven strategies from Support leaders around the world for increasing customer loyalty – and, ultimately, the business’s bottom line.
By knowing your customers, speaking their language, and addressing their specific pain points, you can deliver an outstanding customer experience. Jessica Thiefels via Nimble gives examples of how businesses have benefitted from adhering to the principle of customer understanding.