The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we go through an emergency remote work plan, gain an executive foothold, break down CSM skill areas, and double down on customer loyalty.
As we all adjust to the fast changing work realities, GitLab (already an all-remote company) has a very handy emergency plan to help us make the shift to remote quickly.

The sad reality is that CS often is treated as second class on the executive level.  Chris Hicken of 'suffsaid (via Gainsight) breaks down the ways to work with each exec to build the influence CS needs to thrive.

Ben Winn of CS in Focus categorizes the 10 areas you want to validate when hiring a CSM
I wrote about customer loyalty (extra applicable in turbulent times), and some strategies we use to create a stronger bond to our customers. 

In Other News:  Google launched their helpful website which aggregates information about Covid-19.