The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we make Support more proactive, understand Growth's place in the future of SaaS, get advice on segmentation, and hire that perfect person.
Stephanie Eslinger of TaskUs sees that automation is starting to provide an opportunity for your company's customer service to become more proactive.

As Growth continues to intertwine with CS (and all other depts), it becomes more important to understand it's role in business and how that is shifting.  This post was co-authored by Elena Verna, Dan Hockenmaier of Basis One, Patrick Campbell of Profitwell, and Brian Balfour of Reforge.

It's a challenge to come up with a one size fits all model, but here's the 3 layer framework Jay Nathan of Customer Imperative uses with their clients
This infographic from Strikedeck illustrates the key points to keep in mind when hiring for your Customer Success team. Learn how to maximize productivity and efficiency within the organization.

In Other News:  Apple isn't a fan of bad guys using iPhones on screen.