The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we learn about predictive churn, make sure to learn from our cancelling customers, get the CS overview, and keep ourselves sharp when we travel.
Want to learn about the inner workings of a machine learning model for predicting app churn?  Lisa Orr of Airship shares how they built out their predictive adoption system to increase retention.
While a customer cancelling is not the outcome we want, that doesn't mean we can't still get value from it happening. Lindsay Bayuk of Pluralsight (via Appcues) tells us how we can reduce churn by crafting a well thought-out user offboarding process from her experience.

David Skok of for Entrepreneurs has one of the more comprehensive overviews of why Customer Success is so important to a Saas business.

While always being on the go, Kristen Hayer of The Success League has developed some quick travel tips for those CSMs out there that are always on the road.

In Other News:  Tech companies like Slack are ditching the classic IPO