The Customer Success Newsletter
The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.
This week we try to overcome our mental limitations with data, dial in our interviewing techniques, talk about machines taking over, and get a refresh on core metrics.
Dunbar's number says that our brains can only maintain stable relationships with around 150 people.  So how do we maintain relationships with our customers as we start to grow?  Barry Devon of Akita has suggestions on how to use data to supplement our mind's limitations.
Do you struggle to come up with good interview questions for Customer Success?  Sophia Bernazzani of Hubspot not only has some great examples, but a guide of what each one measures and how to interpret responses.

The robots are coming to Support!  Ok, not really, but AI will continue to play an increasing role in Support.  Kim Campbell of Blue Ocean posits on how it will shift to a balance of human vs. machine.
Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.  Amity has a quick cheatsheet of the most common metrics across the industry.

In Other News:  How did fats take the rap for sugar?  
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA
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