Dunbar's number says that our brains can only maintain stable relationships with around 150 people. So how do we maintain relationships with our customers as we start to grow? Barry Devon of Akita has suggestions on how to use data to supplement our mind's limitations.
Do you struggle to come up with good interview questions for Customer Success? Sophia Bernazzani of Hubspot not only has some great examples, but a guide of what each one measures and how to interpret responses.
Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts. Amity has a quick cheatsheet of the most common metrics across the industry.
This newsletter is curated by Alex Bakula-Davis for your reading and Success pleasure. If you have any content you'd like to submit, suggestions, or just want to talk Customer Success, drop me a line at firstname.lastname@example.org!
Alex Bakula-Davis · 301 Howard St. · San Francisco California (CA) 94105 · USA