The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we learn what second-order revenue is, answer 5 tough questions, find a "silver bullet", and use feedback to reduce churn.

In Other News:  Wonder how the life, jobs, the economy, etc will change in the next 10 to 20 years?  Check out futurist Brett King's newest book, Augmented and whip yourself into a future frenzy.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!