The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

Hope everyone had a happy holidays filled with too much sugar and some awesome presents!

This week we quantify Customer Success' impact on revenue, look at strategies to increase LTV, calculate CAC, and get insight on creating a CS community.

This Week's Company Insight Article:  Ever been curious what it's like working at a highly secretive startup like Snapchat?

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!