The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we course correct on bad onboarding, learn about how Support has changed, understand the perfect onboarding email flow, and dig into Customer Success at 3 successful companies.

This Week's News Recap Article:  So the internet went down on Friday (you may have noticed) due to a massive hack.  However, did you know that your webcam may have been part of the attack?

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!