The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we do the math on the value of retention, get tips on how to speed up engagement, get counter-intuitive ideas about CS, and learn how to build onboarding from scratch.

This Week's Conan Video:  I still can't tell if Conan's producer Jordan Schlansky has the best straight face in comedy, or he's just a weird guy.  See if you can.

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!