The Customer Success Newsletter is a weekly curated collection of 4 helpful articles from around the world of Customer Success.

This week we learn about how AdEspresso operates without a dedicated CS team, a Star Wars guide to NPS, how early stage startups should thing about CS, and secrets for low touch onboarding.

This Week's List of Surprising Facts:  You may already know this list, but if not, prepare to be surprised (Scotland's National Animal is the unicorn?)

This newsletter is curated by Alex Bakula-Davis for your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!