You've started your Customer Success team and now you're ready to kick it into high gear. Neil Patel of KissMetrics has some advanced tips and strategic methods for avoiding the profit-killing falloff of loyal customers.
Matthew McClaren of Amity sits down with Ellie Wilkinson of Moz to talk about some of the challenges, changes, and strategies her team deals with.
This week's new app to up your 'gram game: As crazy as Pokemon Go has become, the app we're talking about instead is Prisma. Take a crack at it if you really want your Instagram posts to shine (give it a few weeks before everyone does the same).
This newsletter is curated byAlex Bakula-Davisfor your reading and CS pleasure. If you have any content you'd like to submit or suggestions, drop me a line!